Frequently asked questions by our clients

FAQ’S

Customer satisfaction is the measure of our success. Our unique service promise means a commitment to finding the best possible solution to any problem.

Can my insurer force me to use their preferred repairer?



No. In New Zealand, you have the legal right to choose who repairs your vehicle, and choosing your own repairer doesn't invalidate your claim or affect your cover — your insurer's suggestion is a recommendation, not a requirement.

Is Rosiez an approved repairer for insurance claims?



Yes, Rosiez is an approved repairer for the major insurers, so you get both free choice of repairer and a smooth, managed claims process.

What's the difference between an insurance repair and a private repair?



The car leaves in the same condition either way — the only difference is the paperwork. Insurance repairs go through your insurer's claim process, while private repairs are paid for directly with a clear upfront quote and nothing recorded against your policy.

Why would I choose to pay privately instead of claiming through insurance?



Private repairs make sense for minor damage, when your excess is higher than the repair cost, or when you'd rather keep a small claim off your insurance record and avoid a potential rate rise. ff time is lost dropping cars off.

Do I need to deal with my insurer myself?



No — the assessment is submitted, the assessor is liaised with, and repair authorisation is arranged, so you're not stuck chasing anyone or sitting in a phone queue.

What happens during the assessment and quote stage?



The vehicle is properly inspected for both visible and structural or mechanical damage behind the panel, and you receive an honest assessment along with a quote — which, for insurance jobs, is also what's submitted to your insurer.

Can I get a loan car during an insurance or private repair?



Yes — a large loan fleet including utes, vans and 7-seaters is available, and vehicles can be collected with a loan car delivered in its place if getting to a branch is difficult.

Does a private repair still get documented properly?



Yes — a clear written quote is provided before any work starts, and the same repair documentation and warranty-conscious process applies as with insurance jobs.

faq

The most common questions

How long will it take to fix my car?



Your car might need service for a multitude of reasons from any assortment of low fluids, worn brake linings, or component malfunctions. Depending on what the issue is, it could be fixed in a day or take over 1 week for a major job. Once we diagnose your car, we will be able to give you a better estimate for how long the repair will take.

Do I need to make an appointment?



It is highly recommended that you make an appointment. We are an independent auto repair center and we pride ourselves on our quality work and stellar reviews. We might be completely booked and not be able to get to your car right away. For that reason, we recommend making an appointment or calling ahead.